Posted on January 8, 2020
Senior Enterprise Account Manager with a Leading Global Internet Retailer
This rapidly-growing and globally recognised retail powerhouse offers a creative, fast-paced, and entrepreneurial environment for hard-working people. The business has a large and growing customer base across industries from sole traders to large enterprises and as of late 2018, annualised revenues reached >$10B. They are looking to grow their team to support and continue this growth.
The team is dedicated to developing solutions that make it easy for customers to buy through a Business Account, creating the world’s most customer-centric B2B marketplace. Their business customers have different needs than the traditional retail customers, and they are reinventing everything from how they display their selection to how they price and deliver products for customers and throughout the whole of the customer experience, on and offsite.
As an increasingly important part of the team, Senior Enterprise Account Managers are responsible for prospecting, closing, and growing mid- to large Enterprise businesses (with annual revenues $250M and more). The ideal candidate will have experience developing relationships across functional areas such as procurement, procure-to-pay, production, maintenance, supply chain and IT in large, complex businesses and has proven track record of meeting and exceeding goals.
The Role
- Develop a territory customer account management plan
- Initiate prospecting and lead generation activities
- Educate and network with key prospect and customer contacts
- Report on prospect onboarding pipeline and customer spend adoption
- Deliver to targets for customer account management
- Converse with senior customer stakeholders including CPOs, VPs, and more
- Contribute to contracting activities for large, complex deals
- Develop long-term relationships with multiple stakeholders in customer accounts
- Drive and accelerate spend adoption within assigned accounts
- Relay customer needs and requirements back to internal teams including Product Management and Category Management teams
- Drive periodic innovation aimed at improving customer satisfaction
- Work closely with marketing, merchandising, business development, customer service and other key internal stakeholders
You
- BA/BS degree
- 8+ Years B2B large enterprise sales and/or account management experience
- Knowledge of Procure-to-Pay (eProcurement), system integration and tender processes at large Enterprises
- Superior communication skills – both oral and written
- Proven analytical skills and ability to influence people both internally and externally
- Decisive and ability to move with speed to implement ideas
- A passionate, self-starter, ready to take customer experience to the next level
- Broad commercial awareness developed in a fast-moving environment
Preferred:
- University degree ideally in a technical or analytical discipline, MBA preferred
- Active listener and strong communicator
- Effective closer
- Strong ownership, “Bias for Action”, and a willingness to roll up your sleeves
- Expert use of CRMs (e.g. Salesforce.com), MS Office Suite, and other systems
- Distribution Sales experience a plus along with experience working with resellers
If this sounds like you please contact us or upload your CV
